FAQ

Does a purchase in our store require registration?

You don't need to register to make a purchase.
Just add products to the cart, then click "go to cart" where you should enter the necessary data for shipping and choose the payment method.

What is the time of order processing?

The order processing time is from 24 hours to several working days. Orders placed before 12 pm are shipped the same day.

Can I pick up my order personally?

No, we don't sell stationary and we don't have pick up points. We only sell by mail order.

What payment methods are available?

You can pay for purchased products:

1. traditional bank transfer,
2. fast transfers via Paypal, Blue Media,
3. by Sofort transfer.
   
   
   

Does the purchased product have a guarantee?

Yes, each product has a manufacturer's warranty.

What does the warranty cover?

The customer, based on the proof of purchase, may file a complaint if:

1. the product is damaged,
2. the product has stopped working.
   
   

 What is not covered by the warranty?

1. Normal wear and tear.
2. Mechanical damage.
3. Battery consumption.
4. Defects caused by improper handling, inconsistent with the instruction manual.
   
   

How to make a complaint?

To make a complaint, please contact us at office@erotic4.com

Can I return the purchased goods?

You have the right to return the purchased goods within 14 days from the date of order delivery. The returned product cannot bear traces of use.
Remember that personal use products after opening, for hygienic reasons, are not returnable. If you want to return the ordered product, do not open it.
Products that have broken protective films or seals are not subject to the return procedure.
More information on returns can be found here.

Didn't find an answer to your question? Write to us, we will be happy to help you!
Email: office@erotic4.com