Returns

Can I return the purchased goods?

You have the right to return the purchased goods within 14 days from the date of order delivery. The returned product cannot bear traces of use.

The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier came into possession of the goods.

When a product is non-returnable?

Returns are not subject to:

1. products with signs of use,
2. for hygiene reasons, personal use products (including all erotic gadgets) that have been unpacked (have broken seals or protective films). If you want to return an ordered product, do not open it.

Personal use products that are not returnable after unpacking include:

• all erotic gadgets (including vibrators, dildos, intimate massagers, anal toys, geisha balls, masturbators),
• underwear, including tights and stockings,
• wigs,
• overalls,
• condoms,
• massage oils, lubricants, creams,
• pills, supplements.

Personal use products that have broken packaging, protective films, seals will be returned to the sender at his expense.

How to return the ordered goods?

It is very easy! Write to us at office@erotic4.com with information such as the order number and the name of the returned products.
You have 14 days from the date of delivery to make a decision about the return.
Then send us the goods immediately (no later than 14 days from the moment of withdrawal from the contract, i.e. from the moment you inform us about your desire to return).
The customer covers shipping costs of the return.

When will I receive my refund?

Returns are processed and verified immediately, no later than 14 days after we receive the returned product.
During this time, you will receive information from us about accepting or rejecting the return.
If we accept the return, we will refund the funds within 14 days.